2017.04.23 - 911 Software Support Alert
Paymentech is updated their network to use the enhanced internet
security standards SHA-2 and TLS v1.2.
After May 31, 2017, you won’t be able to
process payments through Chase Paymentech without the new security
The latest version 4.1.3 Build 1186.24 has the updated Paymentech
Please, either update to the latest version,
or search for and update the
lines in 911/data/ccv_link.ini
- CreditLine has full EMV and
MasterCard BIN Range support, along with PA-DSS and PCI
certifications. If anyone tells you otherwise, please contact
your support dealer at
or call 813-600-3225 ASAP.
Windows XP, Server 2003, Vista, Server
and below DO
NOT SUPPORT TLS 1.2/SHA-2 and
WILL NOT WORK with the latest processor connections.
Windows 7 and Windows Server 2008 R2 have
TLS 1.2/SHA-2 disabled by default. See Enabling
TLS 1.2 in Windows for more
If you are getting Transmission
Error after an upgrade, update your Windows to a PCI and TLS1.2/SHA2
compliant version. This is an industry mandated change. If you need
help with this, please call 813-600-3225.
2017.02.03 - 911 Software Support Alert
Important Information Regarding MasterCard BIN Range
If your 911 Software is at least
NO ACTION IS REQUIRED,
it is highly
recommended that you update to version
4.1.3 Buld 1186.19 SP3 or later
At the time of this alert, the latest version is
The 911 Software holds the 2-Series BIN range issued by
MasterCard in the latest build.
If you have
not updated your 911
Software to the required build and/or your Middleware does not hold
IMMEDIATE ACTION IS REQUIRED
30th, 2017, MasterCard will start fining businesses who are
not accepting the 2-Series BIN range MasterCard has issued.
Each time a 2-series card is wrongly declined because the BIN range
was not updated, MasterCard will issue a fine according to the
Up to $2,500 per occurrence for the first 30 days
Up to $5,000 per occurrence for days 31-60
Up to $10,000 per occurrence for days 61-90
Up to $20,000 per occurrence for subsequent violations
If you are not certain that your 911 Software is
up to date, or that your MasterCard BIN range has been updated,
please contact our Support Line at 813-600-3225, or email [email protected].
2016.12.29 - 911 Software Support Alert
SSL ERROR 62 (SSL UPDATE for SHA-2)
Recently, the processors have switched to the new SSL certificates.
CreditLine uses Windows services for SSL, so this should not affect your
However if your operating system has not been updated, connectivity
issues may arise.
If you are unable to process payments or are receiving SSL
ERROR 62, please follow the following steps:
- Click on this link, to open it in a browser:
http://cloud9paymentgateway.com/files/SSL/. For every
displayed certificate do the following:
- Click to download
- Click on the dowloaded file to open it
- Click Open
- Click Install
If the issue has not been resolved, one of the following may be the
- Your CreditLine software is outdated. Please, have your support
rep update your software to at least ver 4.1 Build 1186.15 SP3
(1186.19 is recommended)
- Your Windows version is too old and does not support SHA-2.
Windows XP and below is not compatible with SHA-2 standard. Please,
update your OS
If you need any help, please contact your support dealer at